How to design for emotional intelligence

Sophie Kleber knows a thing or two about AI. The executive director of global product and innovation at Brooklyn-based digital agency Huge is a pioneer in designing with data. She creates future-forward user experiences, tackling design problems for clients ranging from IKEA and Comcast to Thomson Reuters, and continuously pushing the boundaries of 'what’s possible' to transform it into 'what should be'.

Here, she explains how to design for emotional intelligence, lifting the lid on how empathy is becoming an important design element in artificial intelligence.

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Oliver Lindberg

Oliver is an independent editor, content consultant and founder of Pixel Pioneers. Formerly the editor of net magazine, he has been involved with the web design and development industry for more than a decade and helps businesses across the world create content that connects with their customers. He is passionate about content, user experience, accessibility and designing for social good.