How to design a chatbot experience

Whether we like to admit it or not, messaging interaction platforms are contributing to our daily mobile screen time. They are the only applications we allow into our lives intrusively through notifications, and the only type of application we truly want to spend our precious time in. 

We love our messaging platforms; they give us the opportunity to communicate in ways we normally would not when face to face – such as emojis, memes and atmospherics. The voice call as we know it is fading, and not just in personal use, but in business use also. Even voicemails are considered archaic and laborious, with a preference now to be text-based.

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Mark is head of experience design at UX Guy.