BugFinders slams poor ecommerce testing

According to crowdsourced software testing company BugFinders, poorly-tested ecommerce sites continue to lose customers, often because of embarrassing beginner-level errors. In a press release, the company said common complaints include broken links, overlong payment procedures, browser and platform incompatibility, and an apparent lack of security.

BugFinders claimed poorly tested sites cost a minimum of five per cent of sales, and director Donna Mudge added that if a site "has issues which hinder or prevent a user purchasing products, even if they are small, customers will go shop elsewhere". She said that browser testing is of paramount importance, not least with current versions of Firefox and Chrome, which are now very regularly updated, but also on mobile. With smartphones accounting for eight per cent of the UK ecommerce market as of December 2011 and tablet users spending more than PC users, developers should "question the amount of users who bounce off these sites due to incompatibility issues".

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