Are free apps and web services evil?

In his latest blog post, Mozilla Developer Evangelist Christian Heilmann has written about free services and apps and what they mean to users. Within, he said people increasingly react arrogantly to free services that cause problems – “There is a general consensus of 'you can't expect quality when things are free' …” – and that companies don't help by denying access to user data that's nonetheless being sold to third-parties. Additionally, he noted blame is regularly misdirected – users rally against ad-supported free apps draining batteries by slamming advertising rather than the industry figuring out how to make the ads better behaved, such as by them working locally.

We spoke to Heilmann about perceived issues with 'free' and whether it's time for more people to start paying for their web services and apps.

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