User experience vs financial institutions

Today we find ourselves in a period of fickle customer attitude towards banking providers. Gone are the days when you had to crawl into the local bank managers office with cap in hand to ask for a loan or mortgage.

Customers (myself included) are expecting everything they interact with online, including their bank, to be as simple and intuitive as a shopping trip to Amazon. I'm a huge Amazon user: it isn't because it's the cheapest and it isn't because it's offering me freebies; it is because the experience of purchasing something from Amazon is a pleasure. It's simple and it's quick – so why is dealing with my bank online so painful?

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The Creative Bloq team is made up of a group of design fans, and has changed and evolved since Creative Bloq began back in 2012. The current website team consists of eight full-time members of staff: Editor Georgia Coggan, Deputy Editor Rosie Hilder, Ecommerce Editor Beren Neale, Senior News Editor Daniel Piper, Editor, Digital Art and 3D Ian Dean, Tech Reviews Editor Erlingur Einarsson and Ecommerce Writer Beth Nicholls and Staff Writer Natalie Fear, as well as a roster of freelancers from around the world. The 3D World and ImagineFX magazine teams also pitch in, ensuring that content from 3D World and ImagineFX is represented on Creative Bloq.