After spending a hefty chunk of change on your new AirPods Pro, you'd expect them to do the job perfectly, right? Unfortunately that hasn't been the case for many, with a distracting crackling noise spoiling the party. Apple has taken note, though, and has begun a programme to replace defective earbuds. Phew.
Apple has determined that a "small percentage" of units manufactured before October 2020 are subject to a manufacturing error, which could create the crackling noise. This noise increases during exercise (certainly not true of our best wireless headphones), or in loud environments. You may also find that Active Noise Cancellation is not working properly.
So, what to do? According to the Apple Pro Service Program for Sound Issues, you can simply take your AirPods Pro to an Apple store or find an Apple Authorized Service Provider. Your AirPods Pro will be examined for defects, and if they are found to be faulty, Apple will arrange for a replacement of the left, right or both of the earbuds.
This scheme covers your earbud babies for two years so have peace of mind knowing that even if you don't have any issues now, you'll be able to take advantage of the programme later on.
If you haven't yet bought any, you could hang on until the design changes significantly (they're set to lose their most iconic feature). Alternatively, see the best prices we've found below.
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Georgia is lucky enough to be Creative Bloq's Editor. She has been working for Creative Bloq since 2018, starting out as a freelancer writing about all things branding, design, art, tech and creativity – as well as sniffing out genuinely good deals on creative technology. Since becoming Editor, she has been managing the site on a day-to-day basis, helping to shape the diverse content streams CB is known for and leading the team in their own creativity.
