You are not your users!

You may not think that a designer would be presenting at OSCON, the conference focusing on open source development. But Tony Santos, user experience designer at Mozilla, packed the room for his talk entitled ‘Supercharged human-centered design in open source software’. Santos even quipped at the beginning of the talk that he was surprised to see so many people at the session.

“Human-centered design is more-or-less designing things with a focus on the people who are going to be using them,” Santos said. “[It’s] thinking about how is somebody going to use this instead of, ‘Is this the fastest way I can make server A talk to server B over a 1 Gigabit Ethernet connection?’” Santos challenged his audience to not forget who they were designing their software for.

Reasons to favor human-centered design

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