How to manage a huge client

UK design studio Koto has shot to success impressively quickly since it launched in 2015. It has rapidly built its reputation on the global design scene, and managed to snag 11th place in the Computer Arts Studio Rankings this year (you can find out more about that here). The studio's ascent was kick-started when Coca-Cola entrusted it with a global rebrand of Fanta, and since then it has worked with the likes of Airbnb, Gumtree and PayPal.

Client manager Katey-Jean Harvey handles Koto’s Coca-Cola and Airbnb accounts, and knows that multinational companies require a special touch. Here, she shares her tips for working with huge clients and keeping complex projects running like clockwork.

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Nick Carson

Nick is a content strategist and copywriter. He has worked with world-class agencies including Superunion, Wolff Olins and Vault49 on brand storytelling, tone of voice and verbal strategy for global brands such as Virgin, Pepsi and TikTok. Nick launched the Brand Impact Awards in 2013 while editor of Computer Arts, and remains chair of judges. He's written for Creative Bloq on design and branding matters since the site's launch.